Ray Short asks: Whatever happened to the much vaunted “insights team” was this just another BHF initiative without much substance

As a very valued volunteer for the British Heart Foundation we are distressed to hear that you believe that we start off initiatives without seeing them through. Please, if you have any other examples do let us know because we'd like to follow them up.

We're pleased to say we've made good progress on the insights project. We're just about to launch and have already got a number of people signed up as our insights panel. It's currently fully subscribed but if you're interested in taking part in the future we'd love to hear from you.

Of course the insights panel is not the only way we listen to our supporters. We'd encourage you to get in touch with your Fundraising Volunteer Manager or Regional team who can give you some more suggestions.